Frequently Asked Questions

About Us

Click Here to find out who we are and what we do!

How do I place an order with you?

Ordering through the website is the quickest way – just add products to your bag as you move around the website, then click the little shopping bag icon at the top of the page when you’re ready to check out.

Alternatively, send us an email, let us know what you would like to order & we will send you a PayPal invoice.  You can find all of our contact details on our contact us page.

How do I know if my order was successful?

As soon as you have completed your order you will receive an order confirmation by e-mail. If for any reason you are not sure if your order was successful, please contact us. You can find all of our contact details on our contact us page.

What payment methods does CRAIC Foods accept?

CRAIC Foods currently only accepts payments through PayPal & Stripe.

I made a mistake with my order how do I change it?

If your parcel is still in our warehouse, we can make amendments to the delivery address, add or remove items, or cancel your order completely.

If your order has already been despatched please understand we have limited control over the order once it has left our warehouse. 

To find all of our contact details, please go to our contact us page.

How much is delivery and how long will it take?

Please visit our Delivery and Returns page to find out more.

Can I use different addresses for shipping and billing?

Absolutely! When you get to the checkout page, you'll first be asked to enter your shipping details. This can be your home address or a business address if you prefer to receive your parcels at work. When you proceed to the payment information stage, you will see a section called 'Use a different billing address' underneath the payment methods. Tick that box and a new field will appear for your billing address.

How do I know my order has been shipped?

As soon as your order has been shipped, we will send you an e-mail to let you know. The e-mail will show a final summary of the items in your order, the delivery address and shipping method.

Do your prices include VAT?

Most food products are exempt from VAT; however, a few are subject to VAT at the standard rate of 20%, and where applicable this is included in the price displayed. Any VAT included will be shown on your order at checkout and your invoice.

Have a question that isn't here?

If your question hasn't been answered here or you need any further assistance, please get in touch using one of the methods on our contact us page.

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